At the heart of professionalization with IPERIA's platform team

Published on: 28/02/2024Updated on: 28/02/2024

To promote professionalization, IPERIA brings together many experts. Among them is our telephone platform team, which handles 70,000 calls per year. What is its role? Answer with service manager, Anthony Terme.

Tell us about your service: its name, history, and purpose

IPERIA's telephone platform will soon celebrate its 10th anniversary. Over the years, it has continuously evolved to meet the growing needs of the individual employment and domestic work sectors.

The primary purpose of the service is to advise, guide, and support audiences in supporting and engaging in the professionalization of childcare providers, childminders, family assistants, and personal carers.

We ensure respect for each person's uniqueness by proposing individualized training aligned with the realities of home-based work and the specificities of each individual employer.

What are your missions and those of your colleagues?

Today, IPERIA's telephone platform consists of five training advisors and one sector-specific career guidance and development consultant.

Our missions are to:

Contribute to promoting the priority training offer of the professional branch of individual employment and domestic work;
Develop training participation by bridging the gap between the demand from one or more sector employees and the training offer provided by accredited training organizations in the network;
Support the activity of IPERIA-accredited training organizations by helping form training groups.

How does this service create impact within IPERIA?

Our service can sometimes be the first point of contact with current and future sector employees. This contact must be as efficient as possible.

We are at a crossroads: our service allows us to widely disseminate new developments to the general public but also to gauge sector trends, to study the profiles of trained individuals to anticipate the evolution of professions and skills.

What makes you most proud in your role within IPERIA?

What drives us daily is motivating people in career transition or job seekers to enter our sector. It's also about reengaging employees to continue developing professionally further in a constantly evolving sector.

What makes us proud is making employees realize that they are professionals, that their day-to-day responsibilities cannot be improvised, that they are useful and unique.

We are happy to highlight these home-based professions, these skills, and these people.

What are your major current or upcoming projects?

We provide Sector-specific Career Guidance and Professional Development consulting (COEPS), offering tailored support to help current and future employees find professional roles that match their aspirations, experience, and capabilities through our professional positioning tool. COEPS then creates personalized pathways for developing basic skills and developing professional skills. Finally, it helps prepare for jury presentation if the eligibility commission accepts the application.

We play a significant role in the sector's new State-mandated Recognition of Prior Learning program, serving as pathway architects.

We are modernizing our information system to better centralize information about our audiences and facilitate internal communication. This upgrade will improve the overall experience for our audiences by offering increasingly individualized pathways that meet their needs.