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Published on: 23/04/2026Updated on: 23/04/2026
In March, IPERIA and Fédération Mandataires brought their teams together for a joint webinar dedicated to COEPS: the Sector-specific Career Guidance and Professional Development Service. This meeting reflects a shared conviction: in the face of recruitment and retention challenges in the individual employer and home-based employment sector, concrete solutions already exist. The challenge lies in knowing them and being able to mobilise them effectively.
A unique positioning requiring dedicated solutions
Managing a mandataire organisation means being at the forefront of employees’ professional pathways in home-based employment, without being their legal employer. When a worker expresses dissatisfaction, a need for career development, or considers leaving the sector, organisations are confronted with legitimate expectations that they cannot always address alone: neither the framework, nor the time, nor the tools fully allow it. As Nathalie Deveza, Project Manager for Development and Transformation at Fédération Mandataires, explains, the main challenge is attracting and retaining staff. According to her, the meaning of these professions is not enough on its own; training must be strengthened so that « employees feel recognised and able to progress ».
This challenge is all the more pressing as the sector anticipates nearly 580,000 job openings by 2035, driven largely by retirements (44% of current employees will leave the sector by that deadline)¹. In this context of major workforce renewal, unresolved situations quickly lead to unexpected departures or long-term recruitment difficulties. This is precisely why the Sector-specific Career Guidance and Professional Development Service (COEPS) exists, funded by the professional branch and deployed by IPERIA.
COEPS: a free, sector-based and confidential service
COEPS is a free service dedicated to individual support for anyone making career or training decisions (available remotely and/or in person). It is aimed at employees, jobseekers and people in career transition. It provides a neutral and confidential space for discussion, fully independent from the employment relationship.
Its three areas of intervention directly address the challenges faced by mandataire organisations:.
- For employees questioning their future career path: COEPS supports project clarification through career analysis, skills identification and exploration of sector occupations. The aim is to help each individual build or adjust a realistic project rooted in sector realities.
- For those wishing to progress or gain qualifications: the service supports upskilling through professional assessment, information on available training and certification pathways, and guidance towards suitable schemes such as Recognition of Prior Learning (VAE) or IPERIA certification programmes.
- For jobseekers or those developing their activity: COEPS supports project definition, skills recognition and a better understanding of labour market realities.
A retention lever for mandataire organisations
Beyond supporting individuals, COEPS is a strategic lever for mandataire organisations. By directing employees to this service at the right moment (when fatigue, uncertainty or a desire for change emerges), the organisation sends a strong message: it takes individual career paths into account and is committed to long-term support.
This approach directly contributes to employee retention and improves the attractiveness of the organisation for future recruits. A sector that supports its professionals is a sector that retains its talent.
Organisations can also rely on IPERIA Development Advisors, who support training organisations in implementing training programmes and assist partners in their professionalisation projects. Their expertise goes further: identifying collective training needs, organising shared actions with other organisations, and setting up information sessions for employees and individual employers.
This approach directly contributes to employee retention and improves the attractiveness of the organisation for future recruits. A sector that supports its professionals is a sector that retains its talent.
Organisations can also rely on IPERIA Development Advisors, who support training organisations in implementing training programmes and assist partners in their professionalisation projects. Their expertise goes further: identifying collective training needs, organising shared actions with other organisations, and setting up information sessions for employees and individual employers.
In summary: what COEPS brings to mandataire organisations
| Lever | What it means for organisations |
|---|---|
| Information | Employees better understand the mandataire employment model |
| Operational support | Teams are supported on professionalisation matters |
| Expert relay | A specialist takes over career guidance and development support |
| Professionalisation | Skills are aligned with field needs |
| Retention | Organisations attract and retain committed employees |
How to activate the service
The process is simple. When an employee expresses a need (questioning, difficulty or desire for career development), the mandataire organisation informs them about COEPS. The employee then contacts the service directly via the free hotline (0 800 820 920) or the form available on the IPERIA website. Confidentiality is fully guaranteed: the organisation has no access to the content of discussions.
COEPS is a ready-to-use, free-of-charge service, with no administrative burden, directly addressing the sector’s key challenges.
¹ Home-based Employment Observatory, Sector Report 2025
COEPS is a ready-to-use, free-of-charge service, with no administrative burden, directly addressing the sector’s key challenges.
¹ Home-based Employment Observatory, Sector Report 2025
